Frequently Asked Questions

Find quick answers to common questions about Asmi Bling orders, shipping, returns, materials, and jewelry care.

Orders & Shipping

How do Oklahoma customers purchase?

Oklahoma customers: Online checkout and shipping are unavailable. Please contact Asmi Bling directly at asmibling@gmail.com to purchase and arrange local pickup.

How long does order processing take?

Processing times are estimates and may vary during launches, holidays, or high-volume periods. Any available timing shown at checkout or in your order confirmation is an estimate and does not include carrier transit time.

How can I track my order?

When tracking is available, it will be sent using the contact information provided with your order. Please allow time for the carrier to register its first scan.

Can I change or cancel an order?

Contact us as soon as possible at asmibling@gmail.com. We cannot guarantee changes or cancellations after an order is placed, especially after processing or shipment has begun.

What happens if I enter the wrong shipping address?

Please contact Customer Care immediately. Address changes cannot be guaranteed after an order is placed. Orders returned because of an incorrect address, refusal, or failure to collect may require the customer to pay reshipping costs.

What should I do if tracking says delivered but I cannot find my package?

Check the delivery location, household members, neighbors, and any building office, then contact the shipping carrier. We may assist with contacting the carrier, but delivered-package claims remain subject to the carrier's investigation policies. Asmi Bling is not responsible for theft after confirmed delivery, except where required by applicable law.

Returns

What is your return policy?

Eligible return requests must be submitted within 24 hours of confirmed delivery and require prior written authorization. If approved, the package must receive its first carrier acceptance scan within three calendar days after authorization. Eligibility is determined after inspection. Eligible returns receive store credit only, except where required by applicable law. Please review our full Return & Store Credit Policy for all requirements and exclusions.

Are earrings returnable?

No. Earrings and jewelry sets containing earrings are final sale for hygiene reasons. Other final-sale exclusions are listed in our Return & Store Credit Policy.

Who pays return shipping?

The customer is responsible for return shipping and must use a trackable shipping service. Original shipping charges are not credited or refunded. If a return is rejected after inspection, the customer must also pay the shipping charge before the merchandise is sent back.

Materials & Appearance

Is Asmi Bling jewelry solid gold?

Unless a product listing expressly states otherwise, Asmi Bling pieces are fashion or artificial jewelry and should not be treated as solid precious-metal fine jewelry. Please review each product's information before purchasing.

What does “18K or 22K gold plated” mean?

When an item is described as 18K or 22K gold plated, that description is based on information supplied by the manufacturer or vendor unless expressly stated otherwise. It refers to supplier-described gold plating over a base metal. Asmi Bling does not independently assay or certify every item's plating, exact gold content, plating thickness, or base-metal composition unless an independent certificate is specifically provided.

Why might colors, finishes, or stones vary?

Many pieces are handcrafted or produced in individual batches, so slight differences in stone placement, color, finish, measurements, plating tone, and appearance may occur. Natural stones may also contain inclusions, specks, color variations, internal markings, small pits, or natural fissures. Lighting, cameras, and screen settings may make product colors look slightly different in person.

Jewelry Care

How should I care for and store my jewelry?

Avoid water, moisture, perfume, hairspray, cosmetics, lotions, oils, sweat, and household chemicals. Remove jewelry before bathing, swimming, exercising, or sleeping. After wear, wipe it gently with a soft, dry cloth and store pieces separately in a dry pouch or box. Plating and finishes naturally fade over time depending on wear, skin chemistry, exposure, and storage. See our full Jewelry Care & Materials Information.

Customer Care

Can you help me choose jewelry?

Yes. Customer Care can help with product questions and selecting jewelry for special occasions or everyday wear. Recommendations are based on the information available and your stated preferences.

How can I contact Customer Care?

Email asmibling@gmail.com. For order questions, include your order number and the email address used at checkout. For a damaged, missing, or incorrect item, contact us within the deadline stated in the applicable policy and include clear photographs.

These FAQs are a summary. If there is any difference between this page and an applicable published policy, the full published policy controls.